Frequently Asked Questions

The Ukrainian Red Cross has been supporting people affected by war and will not stop now. Your donation will be used to help people in urgent need, including:

• Providing food, clean water, shelter support, warm clothing, hygiene parcels and medicines;
• Responding to emergencies in the country: providing first aid, first psychological aid and other humanitarian aid to victims;
• Implementatiing physical and psychological rehabilitation projects;
• Home based care for single elderly people;
• Supporting hospitals and healthcare facilities;
• Supporting fire fighters and civil protection units;
• Training people up in life-saving first aid;
• Educating people on the risks of explosives;
• Repairing vital infrastructure;
• Helping to repair homes, healthcare centres, schools and community centres.

Since the full-scale invasion of Ukraine, volunteers and employees of the Ukrainian Red Cross haven’t stopped their work for a moment, providing support to the population in the context of a large-scale humanitarian crisis.

Since February 24, the Ukrainian Red Cross has mobilized all its forces and used available resources to help the population of Ukraine. Two hundred local organizations, 24 regional ones, 1500 employees, and 8000 volunteers, help Ukrainians 24/7 without stopping for a minute. The Ukrainian Red Cross provides humanitarian aid, psychosocial support, conducts information activities on first aid, mine danger, and international humanitarian law. Emergency Response Teams save lives.

To increase its capacity and reach even more people in need, the Ukrainian Red Cross is working with international donors, the public and private sectors, and partners from the International Red Cross and Red Crescent Movement. We are approached by people from all over the world, gathering and providing all possible help.

All support is important. Even a small donation can potentially save a human life. It allows us to respond quickly to emergencies and provide humanitarian aid to those who need it the most. To give you a perspective, here is what your contribution could bring to the people in need:

$10 could provide a hygiene kit to a family of five

$20 could provide five blankets for families in a shelter

$30 could provide 3,600 chlorine tablets to ensure that families have access to clean, safe water

$100 could provide sleeping mats for 66 people who have been forced from their homes

$210 could provide a fully equipped first aid kit for the first-responders

You can cancel your subscription at any time by simply contacting us at: friends@redcross.org.ua

If you want to change any of these parameters, please use the form “STILL HAVE  QUESTIONS?” to contact us or email at friends@redcross.org.ua.

We are not currently accepting items such as clothes, food or medical supplies for the Ukraine. These kind offers are really appreciated, and we do understand that not everyone is in a position to give money right now, but we can only accept money for emergency appeals.

Items have to be sorted, cleaned, and transported, which slows down our response.

You can contact your local branch of the Red Cross in your country. Most likely your local Red Cross is collecting humanitarian aid for the people of Ukraine.

All donations go to support the Ukrainian Red Cross and the Ukrainian people. We use the fundraising platform in partnership with the Swiss Red Cross.

Monthly donations are usually processed automatically on the 5th of the month.

This way you will be helping out regularly without having to visit the site every time to enter your card details. All payments are absolutely secure. You can stop helping at any time. Monthly donations are convenient and work like subscriptions to news, favorite music, movies, etc.

Yes, you can organise a fundraising event to support people in Ukraine. To discuss this, please email us at friends@redcross.org.ua

There are also lots of creative ways you can get involved to support the appeal, for example:

• Streaming or gaming, via a gameathon or live stream
• Host a cake sale
• Host a Red Cross ‘cup of kindness’ tea party (online or in real life)
• Sponsored challenges – hold a sponsored silence, sponsored walk or think up your own challenge
• Bag packing at supermarkets in return for donations
• Set up a Facebook fundraiser to raise money from your social network
• We also have lots of ideas for virtual events, from quizzes to book clubs
• Swap your skills for donations, by holding an online or in-person tutorial. Share your cooking, language or music skills and raise money at the same time.

We are pleased to inform you that you can now support the humanitarian work of the Ukrainian Red Cross via PayPal!

We have created a special page for donations: https://www.paypal.com/donate/?hosted_button_id=ZMMNXGZHUJZC6 or you can send a payment to this address: friends@redcross.org.ua

PayPal has certain technical limitations in Ukraine. Therefore, if you encounter difficulties using it, please get in touch with us at friends@redcross.org.ua or fill out the feedback form on this page.

Collecting personal data, such as phone numbers, allows us to create a unique identification of contributors and have an additional communication channel with them.

If there are problems with a payment (e.g. a suspiciously high amount), we can promptly find the donor and resolve the problem.

Personal data is protected and not disclosed to third parties.

Currently, we cannot accept donations in shares, securities, or bank checks.

You can make your donation via credit card of bank wire transfer. Follow the link for details Bank details

Sometimes payments are declined for the following reasons:

• Not enough funds on your card to complete the transaction

Replenish the card and try to make the payment again. Otherwise, use another card or try smaller amount.

•  Your personal information did NOT match the credit/debit card you entered

Enter the data once again more carefully

• Your card has a limit for online payments

Contact the bank or use your bank’s mobile app (if available) to increase the limit for online payments

•  Your card has expired

Use a different card

•  The card security code is incorrect

 Please check and carefully re-enter the card security code or use another card.

•  Received the message “donation rejected”

Contact your bank to see whether the transaction went through or if there are any restrictions on the bank’s side.

When you sign up for the monthly subscription, you will receive a confirmation letter with details.

A record of each donation is displayed on your bank or payment card statement. You can also contact us via the form “STILL HAVE QUESTIONS?” or at friends@redcross.org.ua

We will get back to you with all the necessary information.

You will automatically receive an email with a receipt after the payment is made. If you need more detailed information, please fill out the form below or send your request to friends@redcross.org.ua

We are grateful for your proactiveness in our cause and will be happy to receive your ideas at friends@redcross.org.ua or write to form “STILL HAVE QUESTIONS?”