THE UKRAINIAN RED CROSS INTEGRITY LINE

As the largest humanitarian organization in the country, the Ukrainian Red Cross is committed to upholding the principles of honesty, transparency, and high standards at all times. This commitment is vital not only for us but also for those we aim to protect and support. Within the organization, we foster a safe and open environment where everyone can freely express their concerns and fears.

The Integrity Line provides a secure way to share information about actions that do not align with our values or standards. It is a platform where your voice can be heard, and each report is thoroughly investigated by specialized experts.

WHY IS IT IMPORTANT?

Your courage to report inappropriate actions helps us maintain transparency, fight corruption, and foster a healthy corporate culture within the organization.

The full transparency and 100% confidentiality of the Integrity Line are guaranteed by the fact that the Ukrainian Red Cross leadership has no influence on the process of receiving reports or providing feedback to the whistleblower, as this process is managed by an external contractor in collaboration with the organization’s compliance unit.

WHAT CAN BE REPORTED?

If you observe behavior inconsistent with our Code of Conduct or values, please do not hesitate to report it. Your report is important to us, whether it concerns a conflict of interest, fraud, corruption, sexual abuse or exploitation, child abuse, procedural irregularities, unethical behavior, improper financial transactions, abuse of office, discrimination, or any other concern.

WHAT HAPPENS AFTER YOUR REPORT IS REGISTERED?

1. Submitting a report

1. 1. When you call, you reach the call centre of an external company.
   2. The call centre operator registers your report and provides you with a unique reference number. You can also submit a report yourself by filling out the form on the Integrity Line Portal or by sending an email.

2. Verification

1. 1. The report is forwarded to the Compliance Department for verification, which takes up to 30 business days.
   2. During the investigation, you can anonymously communicate with the inspector through your personal account on the website (including providing additional information/materials).

3. Feedback

1. 1. You can obtain information about the audit results by phone or through your personal account on the website using your unique reference number.
   2. You can also check the status of the report by phone or through your personal account on the website.

Who can report a concern?

Anyone associated with the Ukrainian Red Cross, including employees, volunteers, members, partners, or donors, is encouraged to report any suspected misconduct through the Integrity Line.

WHAT TYPES OF REPORTS ARE NOT REGISTERED THROUGH THE INTEGRITY LINE?

• Complaints from beneficiaries (population) regarding the poor quality of humanitarian services (such reports can be registered by filling in the feedback form at https://redcross.org.ua/en/contacts/ or by calling the Information Centre at 0 800 332 656);
• Complaints against third parties who are not partners of the Ukrainian Red Cross.
• Threats against other individuals.

Is it safe to report?

Yes, it is absolutely safe. Your reports are processed by an independent party that guarantees the anonymity and confidentiality of each report. The Ukrainian Red Cross does not have access to the identity of whistleblowers.

We appreciate your courage and responsibility when you decide to share important information. Let your courage be a model for others, and let your voice be the key to our common safety and well-being.

Thank you for your honesty and efforts to strengthen our mission.